How Vertex Studios collects, uses and protects your information — and the rights you have under UK and EU data protection law.
This Privacy & Cookie Policy explains how Vertex Studios Ltd ("Vertex Studios", "we", "us" or "our") collects, uses, stores and protects personal data when you visit our website at vertexstudios.co (the "Site") or get in touch with us. We are committed to protecting your privacy and to handling your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (EU GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Vertex Studios Ltd is the "data controller" responsible for your personal data.
If you have any questions about this policy or how we handle your data, contact us at contact@vertexstudios.co.
When you complete our contact form or email us, we collect the information you provide: your name, email address, phone number, company name (if given), your budget range (if given) and the details of your enquiry or project.
When you visit the Site, we and our service providers may automatically collect certain technical information: your IP address, browser type and version, device and operating system, referring pages, the pages you view and how you interact with the Site. This is collected through cookies and similar technologies (see section 5) and, where it is not strictly necessary, only with your consent.
We only use your personal data where the law allows us to. The lawful bases we rely on are:
Where we rely on consent, you can withdraw it at any time. Where we rely on legitimate interests, we have considered whether those interests are overridden by your rights and freedoms.
Cookies are small text files placed on your device. We use them to operate the Site and, with your consent, to measure how it is used. When you first visit, our cookie banner lets you Accept All, allow Necessary Only, or Reject All non-essential cookies. Non-essential cookies are not set unless you give consent.
You can change your choice at any time using the "Cookie Settings" link in the footer of any page, or by clearing cookies through your browser settings. Your preference is stored locally in your browser (under the key vs_cookie_consent) so that we remember your choice on future visits.
| Category | Purpose | Consent required |
|---|---|---|
| Strictly necessary | Enable core functionality, security and to remember your cookie choice. | No (always active) |
| Functional | Remember your preferences and improve your experience. | Yes |
| Analytics / performance | Help us understand how visitors use the Site so we can improve it. | Yes |
| Marketing | Deliver and measure relevant advertising. | Yes |
We currently do not use marketing cookies. If this changes, we will update this policy and ask for your consent first. For more about managing cookies, see allaboutcookies.org.
We do not sell your personal data. We share it only with trusted service providers ("processors") who help us run our business, under contracts that require them to protect it and use it only as instructed:
We may also disclose your data where required to do so by law, or to establish, exercise or defend our legal rights.
Some of our service providers may process data outside the UK or European Economic Area (for example, in the United States). Where this happens, we make sure appropriate safeguards are in place — such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, or an adequacy decision — so your data receives an equivalent level of protection.
We keep personal data only for as long as necessary for the purposes set out in this policy. Enquiry and client correspondence is typically retained for up to 24 months after our last contact, unless we have an ongoing contract or a legal reason to keep it longer (for example, tax records, which we keep for 6 years). When data is no longer needed, we securely delete or anonymise it.
Under UK and EU data protection law, you have the right to:
To exercise any of these rights, email contact@vertexstudios.co. We will respond within one month. There is normally no charge.
If you are unhappy with how we have handled your personal data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. If you are in the EU/EEA, you may contact your local data protection authority. We would, however, appreciate the chance to address your concerns first.
We use appropriate technical and organisational measures — including encryption in transit (HTTPS), access controls and carefully chosen processors — to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work hard to protect your information.
The Site is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us and we will delete it.
Our Site may link to third-party websites, including our social media profiles. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.
We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised. Where changes are significant, we will make this clear on the Site.
If you have any questions about this Privacy & Cookie Policy or our data practices, email us at contact@vertexstudios.co.